Sunway Hostel Break Their Promise
Wednesday, February 8th, 2006Last year, in the mid of November, i’ve submited my Booking Form and Fees for a single aircon non-balcony room in Sunway Monash Condominium. They’ve promised me that by early submission of booking, i’ll definitely get the room i want.
I paid RM 470 for booking the room immediately after i submit the booking form and got a so-call-receipt from them which is not a proper receipt. It’s just a photocopied of the first page of my booking form and a cop of the management office.
Somehow the next few months, i tried to email them regarding the issues and ask for the confirmation of my room. After sending so many emails, i’ve only got one reply:
Please be informed that we have received accommodation booking form dated 21/11/05. Sorry for not informing you earlier. You will be informed in due course when the allocation is finalized. Currently we are busy with the new students coming for the pre u. programmes.
So they haven’t processed any of my bookings. That’s sucks honestly. I felt like cheated so i send back several email enquires when will the exact date of my allocation be done. The day i received that email is 6th January 2006. It’s almost after a month they replied my email. But further on, i got no repliy from them again. And in this letter, they don’t exactly answer me whether i can get the room i want or not.
I got no letter, no phone calls from them either.
So on 6th February 2006, exactly one month after their first reply, they told me that i’m allocated in Sinlge Non Air Con room. Hell, they’re breaking their promise! I doubt their policy and this is how they reply me:
Firstly you must understand how we operate before you question our policy.
It is not a question of booking early and you can demand any type of room
you need especially single A/C rooms. We have got 1400 students staying in
the condo hostel and roughly about 200 plus checked out after completing
their studies .Among these 200 plus, some of them were from single rooms.
These single rooms especially A/C rooms, will be allocated to staying
students who have been waiting for months for their single A/C rooms. So
,you can see it is difficult for new incoming students to get single A/C
rooms . you have to stay at the allocated rooms for a while and change to
single A/C when it is available. I hope you understand how we operate.
Please confirm your acceptance of the allocated room as soon as possible.
So i quoted some from their disclaimer:
Accommodation is available for outstation and international students from Sunway University College’s Hostel Management Office. The hostel is available on a first-come-first serve basis, and students can choose between the two types of hostels available, which are apartment style and condominium style.
iv. that priority will be given to new full-time international/outstation students
Man! I’m from outstation, and they don’t put me in the priority as i’ve booked earlier.
I’m not really angry for not getting an aircon room, what i’m angry for is that they DID NOT try to processed my booking earlier and effectively. And they informed me about the allocation just few days before i’m leaving for it! It’s sucks and mess up all the plans i made. If they could allocated me earlier, maybe i still can plan for living at other places.
Honestly, I’ve thoughts not studying there in stead of other universities. It’s their own loss.
