C.M.给年轻销售员的建议
以下是Chris McCabe给年轻销售员的建议：
- Don’t just work hard; work smart. Integrate ideas and people. Build your ideas and plans carefully.
- Know what your boss’s needs are, and what makes him or her tick.
- Really understand the role your company’s products or services play with your customers and why they are valuable.
- Monitor, as best you can, your colleagues, and try to do things just as good, if not better.
- Just show up at work every day and try to find the silver lining. I know it sounds like a cliche, but it’s really important.
这个是David P. Snyder对C.M.的访谈，从”How to Mind-Read Your Customers”里抄出来的。这本书主要是讲说，你不能改你的性格(personality），不过你可以改你的行为(Behavior)来改变客户对你的印象。文中还提到，客户永远是最大的。
