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The real point of the example is not that some people have erroneous theories; it is that everyone forms theories (mental models) to explain what they have observed. In the case of the thermostat, the design gives no hint as to the correct answer. In the absence of external information, people are free to let their imaginations run free as long as the mental models they develop account for the facts as they perceive them.

—— Donald A. Norman: The Design of Everyday Things

为什么世界上像我这么固执这么多，甚至还有很多比我更固执的人呢？

有时候在你眼里那个人的所作所为是错的，可是在他眼里他却是最正确的。